Refund policy
Last updated: July 17, 2026
Returns and Refunds
Crucible & Crown wants every order to arrive correctly and in good condition. If something is wrong with your order, contact me through the Contact page and I will personally work to make it right.
Scent Preference and Changes of Mind
Fragrance is personal, and the same scent may be experienced differently from one person to another. Because beard oils, soaps, and other grooming products are personal-care items, returns, refunds, and exchanges are not guaranteed because of scent preference or a change of mind.
Sample sizes are available for select scents so you can experience a fragrance before purchasing a full-size product. Samples are final sale.
Please review product descriptions and scent notes carefully before ordering. Questions about scent notes or product selection are always welcome before purchase.
Requests involving an unopened and unused full-size product may be considered individually. Any exception is made at the sole discretion of Crucible & Crown and is not guaranteed. Please contact Crucible & Crown before mailing any product back.
Final-Sale Items
Returns, refunds, and exchanges are not offered for:
- Products that have been opened, used, or tested
- Sample-size products
- Gift cards
- Orders placed with an incorrect scent, size, quantity, or product option selected by the customer
- Products returned without prior approval
Damaged, Leaking, Defective, Incorrect, or Missing Items
If your order arrives damaged, leaking, defective, incorrect, or incomplete, contact Crucible & Crown within seven calendar days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the product and shipping packaging, when applicable
After the issue is reviewed, an appropriate resolution will be provided. This may include a replacement, partial refund, full refund, or another agreed-upon solution.
You will not be charged additional shipping when a replacement is required because of damage, a defect, or an error by Crucible & Crown.
Please do not mail damaged, leaking, incorrect, or defective products back unless return instructions have been provided. In many cases, a return will not be necessary.
Approved Returns
If a return is approved as an exception, the product must be unopened, unused, and in its original condition and packaging.
Unless the return results from an error by Crucible & Crown, the customer is responsible for return shipping. Original shipping charges are nonrefundable.
A refund will not be issued until the returned product has been received and inspected. Products that appear opened, used, damaged after delivery, or otherwise unsuitable for resale may not qualify for a refund.
Order Cancellations
Cancellation requests should be submitted as soon as possible through the Contact page.
An order may be canceled and refunded if preparation or fulfillment has not begun and the order has not shipped. Once preparation or fulfillment has begun, cancellation may no longer be possible.
Approved Refunds
Approved refunds are issued to the original payment method.
After a refund is issued, processing times depend on your bank or payment provider. Please allow up to 10 business days for the refunded amount to appear in your account.
Original shipping charges are not refundable unless the refund results from a damaged, defective, incorrect, or incomplete order.
Contact
To report a problem with an order, request a cancellation, or ask whether an unopened product may qualify for an exception, please use the Contact page at crucibleandcrown.com.