Terms of service

Last updated: July 17, 2026

TERMS OF SERVICE

OVERVIEW

Welcome to Crucible & Crown. Crucible & Crown is a brand operated by One King Naturals, LLC. The terms “we,” “us,” and “our” refer to Crucible & Crown and One King Naturals, LLC.

We operate this website and online store, including the information, content, features, tools, products, and services made available through it, to provide customers with an online shopping experience. Collectively, these are referred to as the “Services.” Our online store is powered by Shopify, which enables us to provide the Services.

These Terms of Service, together with the policies referenced within them, explain your rights and responsibilities when you access, browse, interact with, or purchase through the Services.

Please read these Terms carefully. They contain important information about purchases, product use, intellectual property, warranties, limitations of liability, and other legal rights and responsibilities.

By accessing or using the Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

Nothing in these Terms limits, excludes, or waives any non-waivable right, remedy, warranty, protection, or liability available under applicable state or federal law.

SECTION 1 — ELIGIBILITY, ACCESS, AND ACCOUNTS

By using the Services, you represent that you are at least the age of majority in your state of residence.

Purchases must be made by an adult or through an account and payment method controlled and authorized by an adult. A minor may browse the Services only with the permission and supervision of a parent or legal guardian.

To browse the store, create an account, place an order, or use certain features, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping address.

You represent that all information you provide is accurate, current, and complete and that you have the right to provide and use that information.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account. You must notify us through our Contact page if you believe your account has been accessed or used without authorization.

You may not sell, transfer, assign, or license your customer account to another person.

SECTION 2 — PRODUCTS, DESCRIPTIONS, AND FRAGRANCE

We make reasonable efforts to describe and represent our products accurately, including their ingredients, scent notes, appearance, size, quantity, intended use, and other material characteristics.

Fragrance is subjective. The same scent may be experienced differently from one person to another based on individual perception, skin chemistry, environment, product format, and other factors. A scent may also develop or change after application.

Sample sizes may be available for select scents so customers can experience a fragrance before purchasing a full-size product. Sample availability and return eligibility are governed by our Return and Refund Policy.

Colors, textures, labels, packaging, and product appearance may differ slightly from images displayed online because of device settings, lighting, photography, ingredient variation, packaging updates, and the small-batch nature of our products. Minor variations do not necessarily mean that a product is defective.

We reserve the right to update product descriptions, packaging, formulations, ingredients, scent descriptions, product names, pricing, quantities, and availability when reasonably necessary. Material changes will be disclosed as required by applicable law.

We may discontinue a product or limit the quantity available to a customer, household, geographic region, or jurisdiction.

SECTION 3 — PRODUCT USE AND SAFETY

Please review all product descriptions, ingredient lists, directions, and warnings before purchasing or using a product.

Unless a product expressly states otherwise, products sold through the Services are intended for external use only and should not be swallowed or otherwise used in a manner inconsistent with their directions.

Do not use a product if you know or suspect that you are allergic or sensitive to one or more of its ingredients. Customers with allergies, sensitivities, skin conditions, or other health concerns should consult an appropriate healthcare professional before use.

Where appropriate, consider testing a small amount of product before broader use. Stop using a product if irritation, discomfort, or an unexpected reaction occurs.

Keep products out of reach of children and pets unless the product is specifically designed and labeled for their use.

Information provided through the Services is for general product and educational purposes only. It is not medical advice and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Customers should review the product label, ingredient list, directions, and warnings before use. Individual sensitivities may vary, and customers with known allergies or sensitivities should determine whether a product is appropriate for them before use. Nothing in these Terms limits any responsibility we may have under applicable product-safety or consumer-protection law.

SECTION 4 — ORDERS

Submitting an order constitutes an offer to purchase the selected products under these Terms and the policies incorporated into them.

We reserve the right to accept, reject, limit, hold, or cancel an order for legitimate reasons, including:

  • Product unavailability or inventory errors
  • Pricing, description, or listing errors
  • Payment authorization problems
  • Incorrect, incomplete, or unverifiable customer information
  • Suspected fraud, unauthorized activity, resale, or other misuse
  • Orders that we reasonably believe violate these Terms or applicable law

If we cancel an order after payment has been collected, we will issue a full refund for the canceled item or order to the original payment method.

Please review your order, scent selection, product size, quantity, billing details, and shipping address carefully before submitting it.

Cancellation or modification requests must be submitted as soon as possible through our Contact page. We may be unable to cancel or modify an order after preparation or fulfillment has begun.

Returns, refunds, exchanges, cancellations, and order problems are handled according to our Return and Refund Policy.

Products purchased through the Services are intended for personal or household use unless we expressly approve another arrangement. You may not purchase products for unauthorized commercial resale or export.

SECTION 5 — PRICES, PAYMENTS, AND BILLING

Prices, discounts, promotions, and product availability may change without notice. The price charged will ordinarily be the price displayed when the order is submitted.

If we discover a genuine pricing, discount, or listing error after an order has been submitted, we will notify you before proceeding under corrected terms.

You will have the choice to:

  • Approve the corrected price or terms; or
  • Cancel the affected item or order and receive a full refund to the original payment method.

We will not charge a corrected or higher price without your approval.

If you do not approve the corrected price or terms, or if we are unable to obtain your approval within a reasonable time, we may cancel the affected item or order and issue a full refund.

Unless expressly stated otherwise, displayed product prices do not include applicable shipping charges or taxes. Those charges will be shown at checkout when applicable.

Promotions, discounts, coupons, and special offers may be subject to separate eligibility requirements, expiration dates, quantity limits, exclusions, and other conditions. Unless expressly permitted, offers may not be combined.

You agree to provide accurate and complete purchase, billing, payment, and account information.

You authorize us and our payment-service providers to charge the payment method selected during checkout for the approved order total, including applicable taxes and shipping charges.

You represent that you are authorized to use the payment method submitted with your order.

We are not responsible for fees imposed separately by your bank, card issuer, payment provider, or other financial institution.

SECTION 6 — SHIPPING AND DELIVERY

Order preparation, shipping schedules, tracking, address responsibilities, delivery estimates, local delivery, carrier delays, missing packages, and related matters are governed by our Shipping Policy.

We maintain a reasonable basis for the processing and shipping timeframes stated through the Services.

Processing and delivery dates are estimates unless expressly stated otherwise. Carrier transit times begin after an order is transferred to the shipping carrier and are outside our direct control.

If we become unable to ship an order within the promised or otherwise applicable timeframe, we will notify you and give you the option to:

  • Consent to a revised shipping date; or
  • Cancel the affected unshipped item or order and receive a full refund.

We will not proceed under a materially revised shipping timeframe without your consent.

We will not treat silence as consent to a material shipping delay except where applicable law expressly permits it.

When an order is canceled because we cannot meet the applicable shipping timeframe, we will initiate the required refund within seven working days for non-credit payments or within one billing cycle for credit payments, as applicable.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

Title to and risk of loss for physical products transfer to you when the shipping carrier records delivery to the shipping address provided during checkout, except where applicable law requires otherwise.

This transfer does not limit claims involving products that are lost before delivery, damaged in transit, defective, incorrect, incomplete, nonconforming, or otherwise covered by our published policies or applicable law.

Customers are responsible for providing a complete and accurate shipping address. Additional costs resulting from an incorrect or incomplete customer-provided address may be handled according to our Shipping Policy.

We are not responsible for delays caused by carriers, severe weather, transportation disruptions, holidays, service interruptions, emergencies, incorrect customer-provided information, or other circumstances outside our reasonable control.

However, if an order appears lost, damaged, or significantly delayed, please contact us through our Contact page. We will review the available tracking information and assist with an appropriate carrier inquiry, replacement, refund, or other resolution under our published policies.

Nothing in this section limits any non-waivable right or remedy available under applicable state or federal law.

SECTION 7 — RETURNS, REFUNDS, AND ORDER PROBLEMS

All returns, refunds, exchanges, replacements, scent-preference requests, damaged products, leaking products, defective products, incorrect items, incomplete orders, and cancellation requests are governed by our Return and Refund Policy.

Please do not mail a product back unless return instructions and approval have been provided.

Submitting a request does not automatically guarantee that a return, replacement, exchange, or refund will be approved. Each request will be evaluated under the published Return and Refund Policy and applicable law.

Nothing in our Return and Refund Policy or these Terms limits any return, refund, replacement, warranty, or consumer-protection right that cannot legally be waived.

SECTION 8 — INTELLECTUAL PROPERTY

The Services and their content—including product names, scent names, written descriptions, stories, label artwork, photographs, graphics, logos, designs, page layouts, videos, audio, and other original materials—are owned by or licensed to Crucible & Crown and are protected by applicable copyright, trademark, trade-dress, and other intellectual-property laws.

These Terms permit you to access and use the Services for personal, lawful, and noncommercial purposes.

Without prior written permission, you may not:

  • Copy, reproduce, republish, distribute, sell, license, or commercially exploit our content
  • Modify our content or create derivative works from it
  • Use our product names, artwork, photographs, branding, logos, or written descriptions for another business or product
  • Remove copyright, trademark, attribution, or ownership notices
  • Use our content in a manner that falsely suggests affiliation, sponsorship, endorsement, or authorization

Crucible & Crown’s names, branding, logos, product names, scent names, designs, and slogans may be protected trademarks or trade dress, whether registered or unregistered.

No license or ownership right is granted except for the limited personal-use permission expressly stated in these Terms.

Shopify’s names, logos, products, services, and other marks remain the property of Shopify or its licensors. Other third-party names and marks displayed through the Services belong to their respective owners.

SECTION 9 — OPTIONAL AND THIRD-PARTY TOOLS

The Services may provide access to tools, applications, payment services, account features, shipping tools, review platforms, social-media integrations, or other services operated by third parties.

We do not necessarily control, monitor, or endorse every third-party tool. Access to such tools may be provided “as is” and “as available,” subject to the third party’s own terms and privacy practices.

Your use of optional third-party tools is at your own discretion and risk. You are responsible for reviewing and accepting the applicable provider’s terms before using its services.

We may add, remove, or modify optional tools and features. New features made available through the Services will also be subject to these Terms unless separate terms are provided.

SECTION 10 — THIRD-PARTY LINKS

The Services may contain links to websites, resources, or services operated by third parties.

We are not responsible for examining or guaranteeing the accuracy, availability, security, content, policies, products, or practices of third-party websites.

Accessing a third-party website is at your discretion. You should review that party’s terms, privacy policy, return policy, and other applicable rules before providing information or completing a transaction.

Questions or complaints regarding third-party products and services should be directed to the applicable third party.

SECTION 11 — RELATIONSHIP WITH SHOPIFY

Crucible & Crown is powered by Shopify, which enables us to provide the Services. However, sales and purchases made through our store are made directly between you and Crucible & Crown.

Shopify is not the seller of our products and is not responsible for fulfilling orders, answering product questions, resolving order issues, or providing customer service for purchases made from Crucible & Crown.

Except where prohibited by applicable law, you release Shopify and its affiliates from claims arising solely from the sale, fulfillment, use, or performance of products purchased directly from Crucible & Crown.

Nothing in this section waives or limits any right, remedy, or claim that cannot legally be waived or limited.

SECTION 12 — PRIVACY

Personal information collected through the Services is handled according to our Privacy Policy.

Because Shopify hosts and supports our online store, Shopify may collect and process certain personal information relating to your access to and use of the Services.

Additional service providers may process information where necessary to provide payment processing, shipping, analytics, fraud prevention, communications, advertising, and other store functions.

Please review our Privacy Policy for information about how personal information is collected, used, disclosed, retained, and protected and about the rights that may be available based on your location.

Nothing in these Terms reduces any privacy right that cannot legally be waived under applicable state or federal law.

SECTION 13 — REVIEWS, FEEDBACK, AND CUSTOMER CONTENT

If you voluntarily submit a review, photograph, comment, suggestion, testimonial, idea, or other content relating to the Services or our products, you represent that you own the content or have all rights and permissions necessary to submit it.

You grant us a nonexclusive, worldwide, royalty-free license to reproduce, format, publish, display, and share that content for operating and promoting Crucible & Crown, including through:

  • Our website and product pages
  • Our email communications
  • Our organic or unpaid social-media accounts
  • Printed materials not purchased as paid advertising

You retain ownership of your original content.

We will not use a customer’s name, photograph, likeness, or identifiable testimonial in paid advertising without separate express permission.

You may request that customer content under our direct control be removed by contacting us through our Contact page.

After receiving a valid removal request, we will stop new uses and remove the content where reasonably and technically possible. Removal may not affect material that was previously printed, lawfully archived, previously distributed, or retained for legal or recordkeeping purposes.

The license granted under this section ends when the content is removed from our active use, subject to the limited exceptions described above.

This license does not require us to use the content, compensate you, or treat it as confidential unless we separately agree in writing.

Reviews and testimonials must reflect the customer’s honest experience and must not be false, misleading, unlawful, defamatory, threatening, harassing, obscene, or infringing.

If you received compensation, a complimentary product, a discount, or another incentive connected to your submission, that relationship must be disclosed as required by law.

We may moderate or remove content that we reasonably believe violates these Terms, applicable law, or another person’s rights.

We will not prohibit or penalize an otherwise lawful and honest review merely because it is negative.

SECTION 14 — ERRORS, INACCURACIES, AND OMISSIONS

Information presented through the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, ingredients, scent notes, pricing, promotions, shipping charges, transit times, availability, or other matters.

We reserve the right to correct errors and update materially inaccurate information.

If an error materially affects an order after it has been submitted, we will notify you and explain the correction.

You will have the choice to:

  • Approve the corrected price or terms; or
  • Cancel the affected item or order and receive a full refund to the original payment method.

We will not charge a higher price, substitute a materially different product, reduce the purchased quantity, or otherwise make a material change to an accepted order without your approval.

If you do not approve the correction, or if we are unable to obtain your approval within a reasonable time, we may cancel the affected item or order and issue a full refund.

SECTION 15 — PROHIBITED USES

You may use the Services only for lawful purposes. You may not use the Services, directly or indirectly:

  • To violate applicable law, regulation, ordinance, or legal rights
  • To infringe or misappropriate intellectual-property, privacy, publicity, or other rights
  • To engage in fraud, impersonation, deception, harassment, abuse, threats, or unlawful discrimination
  • To submit false, incomplete, or misleading information
  • To distribute spam, unsolicited advertising, chain messages, or similar communications
  • To upload or transmit viruses, malicious code, or harmful technology
  • To interfere with the operation, security, availability, or integrity of the Services
  • To bypass authentication, security measures, rate limits, robot exclusions, or access restrictions
  • To collect or track personal information about another person without lawful authority
  • To scrape, extract, copy, or commercially exploit content or data through automated or manual means without permission
  • To use our content, product names, artwork, branding, or descriptions to train, market, or operate a competing commercial product or service without permission
  • To place fraudulent orders, test stolen payment credentials, or interfere with legitimate transactions

We may restrict, suspend, or terminate access when we reasonably believe these Terms have been violated or when necessary to protect customers, the business, Shopify, service providers, or other parties.

SECTION 16 — AUTOMATED AGENTS

This section applies to software or services that take autonomous or semi-autonomous action on behalf of a person or entity, including automated purchasing agents, data-collection agents, artificial-intelligence agents, bots, crawlers, and similar technologies, collectively referred to as “Agents.”

An Agent may not access, use, or interact with the Services unless its access is permitted by us, consistent with published technical instructions, and compliant with these Terms.

An Agent must not:

  • Conceal or misrepresent that its activity is automated
  • Impersonate human behavior for the purpose of avoiding detection or access restrictions
  • Complete, defeat, or circumvent CAPTCHAs or similar safeguards
  • Bypass rate limits, robot exclusions, authentication requirements, or technical restrictions
  • Submit false information or engage in fraudulent transactions
  • Scrape, copy, extract, or reuse protected content without permission

We may technically limit, block, or revoke Agent access at any time.

SECTION 17 — TERMINATION

We may suspend or terminate your access to all or part of the Services if we reasonably determine that you have violated these Terms, created a risk of harm or liability, engaged in fraudulent or unlawful activity, or misused the Services.

Termination does not eliminate obligations or liabilities that arose before termination, including amounts lawfully owed.

Provisions that by their nature should continue after termination will survive, including provisions concerning intellectual property, customer content, prohibited uses, warranty disclaimers, limitations of liability, indemnification, governing law, and dispute-related obligations.

SECTION 18 — DISCLAIMER OF WARRANTIES

Nothing in these Terms excludes, limits, or waives any warranty, right, remedy, protection, or liability that cannot legally be excluded, limited, or waived.

Except for express written warranties we provide and to the fullest extent permitted by applicable law, the website and Services are provided on an “as is” and “as available” basis.

We do not guarantee that the website or Services will always be uninterrupted, timely, secure, compatible with every device, or free from errors or harmful components.

To the fullest extent permitted by law, we disclaim implied warranties relating solely to the website and Services, including implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement.

This disclaimer does not eliminate warranties or remedies relating to physical products when those warranties or remedies cannot legally be disclaimed.

Product-specific rights, remedies, replacements, and refunds are governed by our published policies and applicable law.

SECTION 19 — LIMITATION OF LIABILITY

Nothing in these Terms excludes, limits, or waives liability or rights that cannot legally be excluded, limited, or waived under applicable state or federal law.

In particular, nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence or other legally actionable conduct where such liability cannot legally be limited
  • Defective, unsafe, contaminated, adulterated, misbranded, or improperly labeled products where liability cannot legally be limited
  • Product-liability claims that cannot legally be waived or limited
  • Statutory consumer-protection claims that cannot legally be waived or limited
  • Fraud or fraudulent misrepresentation
  • Gross negligence
  • Reckless conduct
  • Willful or intentional misconduct
  • Violations of non-waivable privacy or data-security rights
  • Any other liability that applicable law does not permit us to exclude or limit

Subject to those exceptions and to the fullest extent permitted by applicable law, Crucible & Crown, One King Naturals, LLC, and their owners, affiliates, contractors, service providers, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to the Services, including lost profits, lost revenue, lost data, or loss of opportunity.

For a claim that may lawfully be limited and that arises from a specific order or product, our aggregate liability will not exceed the greater of:

  • The amount paid for the order giving rise to the claim; or
  • Any minimum amount of liability required by applicable law.

These limitations apply only to the extent permitted by the law governing the particular claim.

Some jurisdictions do not permit certain exclusions or limitations. In those jurisdictions, these provisions apply only to the maximum extent permitted by law.

SECTION 20 — INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify and hold harmless Crucible & Crown, One King Naturals, LLC, Shopify, and their respective owners, affiliates, agents, contractors, service providers, and licensors from third-party claims, liabilities, damages, losses, and reasonable legal expenses arising from:

  • Your material violation of these Terms
  • Your unlawful or unauthorized use of the Services
  • Your violation of another person’s rights
  • Content you submit through the Services
  • Fraudulent, deceptive, or malicious conduct committed through your account

This obligation does not apply to the extent that a claim was caused by our own negligence, unlawful conduct, defective product, breach of legal duty, or other conduct for which indemnification cannot legally be required.

SECTION 21 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent legally permitted or severed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 22 — WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision does not waive that right or provision.

These Terms, together with the policies and rules expressly incorporated by reference, constitute the entire agreement between you and us regarding your use of the Services and supersede prior communications relating to the same subject.

Any ambiguity will be interpreted fairly and not automatically against either party solely because that party participated in drafting the Terms.

SECTION 23 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, sale, restructuring, transfer of business assets, change in ownership, or engagement of a successor service provider, subject to applicable law.

SECTION 24 — INFORMAL DISPUTE RESOLUTION

Before beginning a formal legal proceeding, you and Crucible & Crown are encouraged, but not required, to make a reasonable, good-faith effort to resolve the dispute informally.

A customer may begin this process by submitting a message through our Contact page that includes:

  • The applicable order number, when relevant
  • A description of the dispute
  • Relevant supporting information
  • The requested resolution

We will use reasonable efforts to review and respond within 30 calendar days after receiving sufficient information, or sooner when required by applicable law.

Participation in this informal process is voluntary and is not a condition that must be completed before either party may file a claim, seek relief, or exercise a legal right.

This informal process does not toll, extend, shorten, suspend, waive, or otherwise affect any statute of limitations, filing deadline, notice deadline, payment-dispute right, or other legal or contractual deadline. Each party remains responsible for preserving its rights and meeting all applicable deadlines.

Neither party is required to wait 30 days before taking action when waiting could prejudice a legal right, cause a deadline to expire, or prevent access to an available remedy.

Nothing in this section prevents either party from:

  • Seeking urgent injunctive or emergency relief
  • Filing an eligible claim in small-claims court
  • Filing an action or notice needed to preserve a legal right
  • Reporting a matter to a government or regulatory agency
  • Exercising a payment-dispute or chargeback right available under applicable law
  • Exercising any right or remedy that cannot legally be delayed, restricted, or waived

These Terms do not require arbitration and do not waive the right to a jury trial or participation in a class proceeding.

SECTION 25 — GOVERNING LAW AND VENUE

These Terms and any separate agreements through which we provide the Services are governed by the laws of the State of West Virginia and applicable federal law, without regard to conflict-of-law principles.

Subject to mandatory consumer rights and jurisdictional protections that may apply based on a customer’s location, legal proceedings relating to these Terms or the Services may be brought in a state or federal court having jurisdiction over our principal place of business in West Virginia.

Nothing in this section deprives a customer of any protection, right, remedy, or legally available forum that cannot be waived under applicable law.

SECTION 26 — CHANGES TO THESE TERMS

You may review the current version of these Terms on this page at any time.

We may update these Terms to reflect changes to the Services, our business practices, our policies, technology, or applicable legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

When required by applicable law, we will provide additional notice of material changes.

Your continued use of the Services after revised Terms become effective constitutes acceptance of those revisions only to the extent permitted by law.

SECTION 27 — CONTACT AND LEGAL NOTICES

Questions about these Terms, an order, a product, or the Services should be submitted through our Contact page.

Please include sufficient information for us to identify and review the matter, including your order number when applicable.

Where applicable law requires a particular method of notice or additional contact information, the contact details provided through our legally required store disclosures will apply.

Nothing in this section prevents a customer from contacting a government agency, filing a legally permitted claim, or exercising any right that cannot legally be restricted.