Shipping policy
Last updated: July 17, 2026
Shipping Policy
Crucible & Crown is a one-person, owner-operated business. Every order is prepared, inspected, packed, and shipped with care.
Where We Ship
Crucible & Crown currently ships to addresses within the United States only.
International shipping is not available at this time.
Processing Times and Shipping Schedule
Orders are typically prepared within 1–3 business days. Business days do not include weekends or federal holidays.
Orders are currently shipped on Tuesdays and Fridays. Orders placed near or after a scheduled shipping day will generally ship on the next available shipping day.
Processing time is the time needed to prepare and pack your order. It does not include the shipping carrier’s transit time.
Processing times may occasionally be extended during holidays, product launches, severe weather, unusually high order volume, supply interruptions, or other circumstances outside normal operations.
Delays Before Shipment
Crucible & Crown maintains a reasonable basis for the processing and shipping timeframes stated through the store.
If we become unable to ship an order within the promised or otherwise applicable timeframe, we will notify you and give you the option to:
- Consent to a revised shipping date; or
- Cancel the affected unshipped item or order and receive a full refund.
We will not proceed under a materially revised shipping timeframe without your consent.
We will not treat silence as consent to a material shipping delay except where applicable law expressly permits it.
When an order is canceled because we cannot meet the applicable shipping timeframe, we will initiate the required refund within seven working days after cancellation, unless a different timeframe is required by applicable law.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.
Shipping Rates and Delivery Estimates
Available shipping options, costs, and estimated delivery times are displayed at checkout.
Carrier transit times begin after the package has been transferred to the shipping carrier. Delivery estimates are provided for convenience and are not guaranteed arrival dates unless expressly stated otherwise.
Crucible & Crown is not responsible for carrier delays caused by severe weather, holidays, transportation disruptions, service interruptions, emergencies, or other circumstances outside our reasonable control.
If a shipment appears lost or significantly delayed, please contact us through our Contact page. We will review the available tracking information and assist with a carrier inquiry or other appropriate resolution.
Tracking Information
Tracking information will be sent to the email address or phone number provided during checkout after the order is fulfilled and tracking has been added.
A tracking number may be created before the carrier physically accepts or scans the package. Tracking information can take time to begin showing movement.
Please review your email address and phone number carefully during checkout to ensure that order and shipping notifications are delivered correctly.
Shipping Addresses and Corrections
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping address, contact Crucible & Crown through our Contact page as soon as possible. Address changes cannot be guaranteed after preparation or fulfillment has begun or after the order has shipped.
Crucible & Crown is not responsible for delays, failed delivery, or loss caused by an incorrect, incomplete, or outdated address provided by the customer.
Returned-to-Sender Packages
If an order is returned to Crucible & Crown because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another customer-related delivery issue, the customer may be responsible for the cost of reshipping it.
Original shipping charges are nonrefundable in these situations.
If the customer chooses not to have an eligible returned order reshipped, any approved refund may be reduced by the original shipping cost and any return charges assessed by the carrier, except where prohibited by applicable law.
Delayed or Missing Packages
If tracking has not updated for several business days or the package has not arrived within a reasonable period after the estimated delivery date, please contact the shipping carrier and then contact Crucible & Crown through our Contact page.
We will review the tracking information and assist with an appropriate carrier inquiry or missing-package request.
Any replacement, refund, or other resolution will be determined after the available tracking information, delivery circumstances, carrier response, and applicable law have been reviewed.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it, please:
- Confirm that the shipping address on the order is correct
- Check your mailbox, porch, side entrances, garage, and other possible delivery locations
- Ask household members or nearby neighbors whether they accepted the package
- Allow a short period of time in case the carrier recorded delivery before completing it
- Contact the shipping carrier for delivery details
If the package still cannot be located, contact Crucible & Crown through our Contact page.
Title to and risk of loss for physical products transfer to the customer when the shipping carrier records delivery to the shipping address provided during checkout, except where applicable law requires otherwise.
This does not limit claims involving products that are lost before delivery, damaged during transit, defective, incorrect, incomplete, nonconforming, or otherwise covered by our published policies or applicable law.
A package recorded as delivered is not automatically eligible for replacement or refund, but the circumstances will be reviewed individually.
Damaged, Leaking, Defective, Incorrect, or Missing Items
If an order arrives damaged, leaking, defective, incorrect, or incomplete, contact Crucible & Crown within seven calendar days of delivery.
Please include:
- Your order number
- A clear description of the problem
- Photographs of the product and shipping packaging, when applicable
Please do not mail a product back unless return instructions have been provided.
Eligible order problems will be handled according to our Return and Refund Policy.
Local Delivery
Local delivery may be available for qualifying addresses. When available, the local-delivery option and any applicable charge will appear during checkout.
Customers selecting local delivery are responsible for providing complete delivery information and any instructions reasonably needed to complete the delivery safely.
Local-delivery availability, timing, and eligibility may depend on the customer’s address, the products ordered, inventory availability, and the delivery settings shown during checkout.
Order Cancellations
Cancellation requests should be submitted as soon as possible through our Contact page.
An order may be canceled and refunded if preparation or fulfillment has not begun and the order has not shipped. Once preparation or fulfillment has begun, cancellation may no longer be possible.
Additional cancellation and refund terms are provided in our Return and Refund Policy.
Contact
For questions about an order, shipping delay, address correction, tracking issue, or delivery problem, please use our Contact page.
Nothing in this Shipping Policy limits any non-waivable right or remedy available under applicable state or federal law.